Frequently Asked Questions

Which insurances do you accept?

Please note that we accept only private insurance and self-payment (out-of-pocket pay). We do not accept Medicaid, Medicare, or any other government insurance. Below is a list of insurance providers we accept.

  • Aetna
  • BCBS Federal Employee Program
  • CVCP – Crime Victims Compensation Program
  • First Choice
  • Kaiser Permanente
  • Lifewise
  • HMA – Healthcare Management Administrators
  • RGA – Regence Group Administrators
  • Regence Blue Shield
  • Premera Blue Cross
  • United Healthcare

Who do I notify if any of my personal information changes (address, insurance, etc.)?

Please call or notify the front desk at your appointment. They will update your chart.

Can I cancel or reschedule an appointment?

Yes, we can cancel or reschedule an appointment with 24 hour notice. If you notify us less than 24 hours before your scheduled appointment, a cancellation fee of $125 may apply. Please note and plan accordingly that our medical providers have tight schedules and may not be able to reschedule an appointment for several weeks.

What should I do if the patient needs a refill?

Please call our front desk at 425-598-8800 and provide the name of the medication, the current dosage, and the amount remaining. Refill requests are processed regularly on weekdays from 9am-5pm. It is recommended to give our office 48+ hour notice for a refill, as your pharmacy may have questions or need authorization prior to filling your prescription.

What is the process for requesting records or letters?

A Release of Information (ROI) needs to be completed by the patient (by the parent or guardian if under age 13) for any records or letters to be released to outside providers. Please plan ahead and submit any records or letter requests at least 5-10 business days ahead of time. Some records requests may take additional time.

How often will the patient need to come into the office?

Developing Minds requires regular attendance with the frequency of appointments determined by you and the provider.

Patient is experiencing severe medication side effects?

If the patient is experiencing severely impairing side effects, please go to your nearest emergency room or hospital. If the patient is unable to take themselves, 911 services are recommended. Once immediate action has been taken with an appropriate emergency response personnel, please contact us at 425-598-8800.

We are unable to provide crisis services or immediate communication. If our providers deem that a higher level of care is needed, we will provide an outside referral.

If the patient’s medication management is going well, why do they have to come in?

It is beneficial for a patient to check in with their medical provider even if there are no significant changes. Medical providers are responsible for monitoring their patients current health. If there is a lack of communication or if the patient is unable to come in for regular follow up appointments, our provider may not be able to provide medication.

Does Developing Minds have after-hours care, walk-in care, or crisis services?

No, we do not have crisis care or after hours care available. Please go to the ER or dial 911 if there is an immediate crisis. You can also call Crisis Connections’ 24-Hour Help Line at 866-427-4747 for after-hours help.